Shipping policy

Effective Date: 13 Nov 2024

At Amino Naturals, we are committed to delivering your favorite spices, chutneys, premixes, laddoos, and oils in the most efficient and reliable manner. Please review our shipping policy for details on how your order will be processed and delivered.

1. Order Processing

  • Order Confirmation:

Once you place an order on aminonaturals.in, you will receive an order confirmation via email. This email will contain your order details and an estimated delivery date.

  • Processing Time:

Orders are typically processed within [1-2] business days. Orders placed on weekends or public holidays will be processed on the next business day.

  • Custom Orders:

For custom or bulk orders, additional processing time may be required. We will notify you of the estimated time needed for such orders.

2. Shipping Rates & Delivery

  • Shipping Rates:

Shipping costs are calculated based on the total weight of your order and the destination. Shipping rates will be displayed at checkout before you complete your purchase.

  • Free Shipping:

We may offer free shipping on orders over certain order value within India. Please note that this offer may be subject to change.

  • Delivery Time:

Standard delivery typically takes [3-7] business days depending on your location.

Expedited shipping options may be available at checkout for an additional fee.

  • International Shipping:

We currently ship to India. International shipping rates and delivery times vary based on the destination country.

Please note that customers are responsible for any customs duties, taxes, or import fees that may apply.

3. Shipping Carriers

We partner with reliable shipping carriers to ensure your products are delivered safely and on time. Depending on your location and the shipping method chosen, your order may be shipped via DTDC, FedEx, DHL, India Post, Delhivery.

4. Order Tracking

  • Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery on the carrier’s website.

  • Tracking Delays:

Please note that it may take up to 24 hours for tracking information to be updated by the carrier.

5. Delivery Issues

  • Lost or Delayed Shipments:

If your order is lost or significantly delayed, please contact our customer support at wecare@aminonaturals.com. We will work with the carrier to resolve the issue as quickly as possible.

  • Incorrect Shipping Information:

Please ensure that your shipping address is correct when placing your order. Amino Naturals is not responsible for orders delivered to incorrect addresses provided by the customer.

  • Undeliverable Packages:

If a package is returned to us due to an incorrect address, refusal of delivery, or other delivery issues, we will contact you to arrange re-shipment. Additional shipping fees may apply.

6. Special Shipping Conditions

  • Perishable Items:

Due to the perishable nature of some of our products, such as laddoos and certain chutneys, we may take extra care in packaging and shipping these items to ensure they arrive fresh. We recommend selecting expedited shipping for perishable items.

  • Temperature-Sensitive Products:

During extreme weather conditions, we may delay shipping certain temperature-sensitive items like oils to ensure product quality. We will notify you if this affects your order.

7. Returns and Refunds

For information on returns and refunds, please refer to our Refund and Cancellation Policy

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Email: wecare@aminonaturals.com
  • Phone: +91 90285 38555 ( Available on Whatsapp Only)
  • Hours of Operation: Monday-Saturday [10am to 5pm]